Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request?
A.
Predefined Field Values
B.
Global Value Picklists
C.
Dependent Picklists
D.
Validation Rules
Validation Rules
To require users to follow the status values as they are on the path and
prevent them from reverting back to previous status values, the administrator should use validation rules that check if the statusfield value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status
reversion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_over
view.htm&type=5
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won. What automation tool best accomplishes this?
A.
Validation Rule
B.
Outbound Message
C.
Approval Process
D.
Process Builder
Process Builder
Process Builder is a tool that can be used to automate business processes
by creating record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can be used to create a flow that executes when an opportunity is closed won and creates a client welcome task and a welcome email for the primary contact.
References:https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm
&type=5
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?
Choose 2 answers
A.
Collaboration groups are created automatically for every department.
B.
Object layouts should be configured to include the groups related list.
C.
The Add Record action must be configured in the group publisher.
D.
An administrator needs to create a group to enable record sharing
Object layouts should be configured to include the groups related list.
The Add Record action must be configured in the group publisher.
To enable record sharing and collaboration with groups, you need to add the
groups related list to the object layouts and configure the Add Record action in the group publisher.
References: https://help.salesforce.com/s/articleView?id=sf.collab_groups_records.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.collab_groups_record_actions.htm&type=5
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates?
A.
Geolocation
B.
Geofence
C.
Custom address
D.
External lookup
Geolocation
Geolocation fields allow you to store the latitude and longitude coordinates
of a location. They can be used to calculate distances between records and display maps of accounts, contacts, leads, or other custom objects.
References:https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm&
type=5
Universal container has a contact Lightning record Page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users when they are on their mobile phones.
Choose 2 Answers.
A.
Filter the component visibility with User > Profile > name = sales User.
B.
Filter the component visibility with Form Factor = phone
C.
Filter the component visibility with view = Mobile/Tablet.
D.
Filter the component visibility with User > Role > Name = Sales User.
Filter the component visibility with User > Profile > name = sales User.
Filter the component visibility with Form Factor = phone
To show a component that shows LinkedIn data only to sales users when
they are on their mobile phones, the administrator should filter the component visibility with two conditions:
User > Profile > name = sales User, which checks if the user’s profile name is
“sales User”
Form Factor = phone, which checks if the user’s device is a phone Filtering with
view or role will not achieve the desired result.
References: https://help.salesforce.com/s/articleView?id=sf.app_builder_page_visibility_rules.htm&type=5
The Call center manager in Ursa Major Solar wants to provide agents with a case
dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
A.
Dashboard Filter
B.
Bucket column
C.
Dashboard component
D.
Combination Chart
Dashboard Filter
A dashboard filter is afeature that allows users to filter dashboard components by one or more field values without changing the underlying report data. For example, a dashboard filter can allow users to view cases by origin, status, or owner. A dashboard filter consists of a filter name, one or more source fields, and one or more filter values. Users can apply one or more filters to see different views of the dashboard data.
References:https://help.salesforce.com/s/articleView?id=sf.dashboards_filters.htm&ty
pe=5
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur?
Choose 2 answers
A.
The report needs to be refreshed.
B.
The dashboard needs to be refreshed.
C.
The current user does not have access to the report folder.
D.
The running dashboard user and viewer have different permissions.
The current user does not have access to the report folder.
The running dashboard user and viewer have different permissions.
Dashboards show data from source reports as visual components that
provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings.
References:https://trailhead.salesforce.com/en/content/learn/modules/lex_impleme
ntation_dashboards_and_reports/dashboards
The administrator at cloud kicks has been ask to change the company’s Shoe style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers
A.
Reactivate the appropriate Shoe Style values after the field type changes.
B.
Select the “Choose only one value “checkbox on the pick list field.
C.
Back-up the Shoe Style values in existing records.
D.
Change the field type from a multi-select picklist field to a picklist field.
Select the “Choose only one value “checkbox on the pick list field.
Change the field type from a multi-select picklist field to a picklist field.
To prevent usersfrom selecting more than one value on a picklist field, the
administrator needs to change the field type from a multi-select picklist to a regular picklist,and select the “Choose only one value” checkbox on the field definition page. This will ensure that only one value can be selected on the record page and in reports and filters.
References:https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&t
ype=5
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values. How Should the administrator correct this?
A.
Update the expected revenue associated with the stage.
B.
Adjust the forecast category associated with the stage.
C.
Modify the closed won value associated with the stage.
D.
Change the probability associated with the stage.
Change the probability associated with the stage.
Expected revenue is calculated as Amount xProbability. If the expected
revenue field displays incorrect values, it means that the probability associated with the stage is not accurate. The administrator should change the probability to reflect the actual likelihood of closing the opportunity at that stage.
References:https://help.salesforce.com/s/articleView?id=sf.forecasts3_expected_rev
enue.htm&type=5
What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers
A.
There will be no data loss with use of a global value set.
B.
Assignment and escalation rules may be affected.
C.
Auto updates will be made toVisualforce references to prevent data loss.
D.
Any list view based on the custom field is deleted.
Assignment and escalation rules may be affected.
Any list view based on the custom field is deleted.
Two data loss considerations when changing a custom field type from Text to
Picklist are:
Assignment and escalation rules may beaffected, because the values in the
picklist may not match the values that were previously entered in the text field, and the rules may not trigger as expected.
Any list view based on the custom field is deleted, because the filter criteria for the list view may not be valid for the new field type, and the list view cannot be
displayed. There will be no data loss with use of a global value set or auto updates to Visualforce references, because these are not related to changing a custom field type from Text to Picklist.
References:
https://help.salesforce.com/s/articleView?id=sf.fields_changing_type_consideration
s.htm&type=5
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