What will happen to the Chatter post in this situation?
A.
The pending Chatter post will be canceled.
B.
The pending Chatter post will be sent on the 10th of the month
C.
The pending Chatter post will be will be paused.
D.
The pending Chatter post will be sent in 30 days.
The pending Chatter post will be canceled.
A pending Chatter post is a post that has been scheduled to be published at
a future date and time. However, if the user who created the pending Chatter post isdeactivated before the scheduled date and time, then the pending Chatter post will becanceled and will not be published. This is because deactivated users cannot create or edit posts in Chatter.
References:https://help.salesforce.com/s/articleView?id=sf.collab_scheduled_posts.htm&type=5https://
help.salesforce.com/s/articleView?id=sf.collab_deactivated_users.htm&type=5
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage. Which three options should the administrator use to address this need?
Choose Three answers
A.
Enable guided selling.
B.
Use Validation Rules.
C.
Configure Opportunity Path.
D.
Use Flow to mark fields required.
E.
Mark fields required on the page layout.
Enable guided selling.
Use Validation Rules.
Mark fields required on the page layout.
Guided selling, validation rules, and required fields on the page layout are
three options that can be used to ensure sales reps fill out key fields when working on an opportunity through the process. Guided selling allows administrators to add prompts and guidance at each stage of the path to help reps move forward with confidence. Validation rules allow administrators to enforce data quality and business logic by preventing reps from saving records that do not meet certain criteria. Required fields on thepage layout allow administrators to make certain fields mandatory for reps to enter before saving
records. Configuring opportunity path can help reps visualize and update key fields at each stage, but it does not make them required or prevent them from moving forward without entering them. Using flow to mark fields required is not possible because flows cannot modify page layouts or field properties. References: https://help.salesforce.com/s/articleView?id=sf.path_guided_selling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5https://help.sale
sforce.com/s/articleView?id=sf.fields_defining_field_properties.htm&type=5
The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user. Which two options should an administrator use to meet this requirement?
Choose 2 answers
A.
Add to manual sharing list
B.
Assign permission set group to Users
C.
Create a Permission Set
D.
Edit organization-wide defaults
Assign permission set group to Users
Create a Permission Set
A permission set group is a collection ofpermission sets that can be assigned
to users as one unit; it simplifies permission management by reducing the number of permission assignments needed for users who require multiple permission sets. A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce; it can be used to extend users’ access beyond their profile without changing their profile. Creating permission sets and assigning permission set groups can help Cloud Kicks give access to new custom object with custom fields to more than one user by creating permission sets that include access to new custom object with custom fields and assigning permission set groups that contain those permission sets
to users who need them. Adding users to manual sharing list or editing organization-wide defaults are not options for giving access to new custom object with custom fields to more than one user; they either do not apply to custom objects or do not grant object-level access.
References:https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5https://hel
p.salesforce.com/s/articleView?id=sf.perm_set_groups_overview.htm&type=5
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this?
A.
Assignment Rules
B.
Case Rules
C.
Workflow Rules
D.
Escalation Rules
Assignment Rules
Assignment rules are tools that allow administrators to automatically route
records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help
.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers
A.
The use is part of a territory hierarchy.
B.
The User is in a Custom hierarchy field.
C.
The User is assigned in workflow email alert.
D.
The User is the highest role in the role hierarchy
The use is part of a territory hierarchy.
The User is assigned in workflow email alert.
Two reasons that would prevent a user from being deactivated are that the
user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines howterritories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons
that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself.
References:https://help.salesforce.com/s/articleView?id=sf.users_deactivate_consider
ations.htm&type=5
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answers
A.
Account
B.
Campaign
C.
Case
D.
Contact
Account
Contact
Account and contact are two records that can be created when using the
lead conversion process. The lead conversion process converts a lead into an account, a contact, andoptionally, an opportunity.
References:https://help.salesforce.com/s/articleView?id=sf.convert_lead.htm&t
ype=5
Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
A.
Quick Action
B.
Workflow Rule
C.
Flow Builder
D.
Outbound Message
Flow Builder
Flow Builder allows you tocreate an automated business process that can
update records based on certain criteria. You can use a scheduled flow to run once a week and count the number of open cases related to an account.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm&type=5
The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object. What type of field should the administrator add to the openhouse object to track number of visitors?
A.
Roll-up Summary.
B.
Multi-select Picklist
C.
Cross-object formula field
D.
Indirect lookup
Roll-up Summary.
A roll-up summary field is a type of field that calculates values from related
records, such as the count of child records or the sum of a field on child records. In this case, the administrator can add a roll-up summary field to the open house object to track the number of visitors by counting the child records on the visitors
object.
References:https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited’, they would like the system to automatically update the Audited date field on the account with today’s date. Which tool should the administrator use to complete this automation?
A.
Approval process
B.
Formula Field
C.
Flow Builder
D.
Validation Rule
Formula Field
A formula field is a type of field thatcalculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today’s date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today’s date when the status of the account is changed to
‘Audited’.
References:https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.
htm&type=5
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation. What should administrator use to fulfill the requirement?
A.
Delegated approver
B.
Two step Approval process
C.
Approval history related list
D.
Delegated Administrator
Delegated approver
Delegated approver is a feature that should be used to fulfill this requirement.
Delegated approver allows users to delegate their approval authority to another user for a specified period of time, such as when they are out on vacation. Users can specify which approval requests they want to delegate and who they want to delegate them to.
References:https://help.salesforce.com/s/articleView?id=sf.approvals_delegate.htm&typ
e=5
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