DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers
A.
Web-to-Case
B.
Case Escalation
C.
Case Queues
D.
Email-to-Case
Web-to-Case
Email-to-Case
Explanation: Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web form or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.
The Administrator at Universal Container wants to add branding tosalesforce. Which two considerations should the administrator keep in mind? Choose 2 Answers
A.
Only one theme can be active at a time, and a theme applies to the entire org.
B.
Themes apply to salesforce classic and to the salesforce mobile app.
C.
Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
D.
Chatter external users see the built-in Lightning theme only.
Only one theme can be active at a time, and a theme applies to the entire org.
Chatter external users see the built-in Lightning theme only.
Explanation: Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatterexternal users see the built-in Lightning theme only and cannot see custom themes.
Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request?
A.
Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
B.
Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
C.
Make the Account Revenue field required on the page layout.
D.
Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
Explanation: A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an
invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion.
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues. How should the administrator configure Salesforce to capture the expiration date of the warranty?
A.
Use a formula as the default value of the warranty Expiration Date field.
B.
Create a formula field to display l year from the warranty purchased.
C.
Add a validation rule to ensure the Expiration Date field is populated.
D.
Include the warranty Expiration Date field on the mobile page layout.
Use a formula as the default value of the warranty Expiration Date field.
Explanation: To capture the expiration date of warranty based on installation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function.
For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length.
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
A.
Object Permissions
B.
App Permissions
C.
Pig wide Defaults
D.
Tab Settings
Tab Settings
Explanation: To make atab hidden in the All App Launcher or visible in any app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior
of tabs for each app in an org. The administrator can set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-
Wide Defaults are not related to tab visibility.
What should an administrator use as an identifier when importing and updating records from a separate system?
A.
Rich Text field
B.
Record ID
C.
Auto-Number field
D.
External ID
External ID
Explanation: To use as an identifier when importing and updating records from a separate system, an administrator should use External ID field type on an object. External ID fields allow storing unique identifiers from external systems and using them for matching records
during import or update operations. External ID fields can also be used for upsert operations that insert new records or update existing ones based on external ID values. For example, an administrator can create an External ID field on Account object that stores account numbers from an external ERP system and use it for importing or updating accounts from that system. Rich Text field, Record ID, and Auto-Number field are not suitable for using as identifiers when importing and updating records from a separate system.
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?
A.
Use a muting permission set with a permission set group to mute selected permissions.
B.
Create a new permission set that has Delete access deselected for the objects.
C.
Create a new role that prevents Delete permissions from rolling up to the users.
D.
Edit the profile for the users to remove Delete access from the objects.
Use a muting permission set with a permission set group to mute selected permissions.
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account. How should the administrator deliver this requirement?
A.
An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
B.
An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.
C.
A screen flow on the order page that lets the reps choose the updated account shipping address in all open associatedorders
D.
screen flow on the account page that lets the reps choose the updated account
shipping address in all open associated orders
screen flow on the account page that lets the reps choose the updated account
shipping address in all open associated orders
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce. What should the administrator do to identify why the user is unable to login?
A.
Review the Security token.
B.
Review the password history.
C.
Review the Password policies.
D.
Review the Login history
Review the Login history
Explanation: A login history is a tool that allows administrators and users to view
information about recent login attempts, such as date, time, status, source IP address, browser type, platform, application, and login type. Administrators can use this tool to identify why a user is unable to login to Salesforce by checking for any failed login attempts and their corresponding error messages or reasons.
Which two capabilities are considerations when marking a field as required in Object Manager? Choose 2 answers
A.
The field is not required to save records via the API on that object.
B.
The field is universally required to save a record on that object.
C.
The field is added to every page layout on that object.
D.
The field is optional when saving records via web-to-lead and web-to-case
The field is not required to save records via the API on that object.
The field is universally required to save a record on that object.
Explanation: When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.
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