Which three aspects of standard fields should an administrator customize?
Choose 3 answers
A.
Picklist Values
B.
Help Text
C.
Field history tracking
D.
Decimal Places
E.
Field name
Picklist Values
Help Text
Decimal Places
Picklist values, help text, and decimal places are three aspects of standard
fields that an administrator can customize to suit their business needs. Picklist values are the options that users can choose from a picklist field; they can be added, edited, or deleted by administrators. Help text is the text that appears when users hover over a field; it can be customized by administrators to provide additional information or guidance for users. Decimal places are the number of digits that appear after the decimal point in a number or currency field; they can be changed by administrators to adjust the precision of the field values. Field history tracking and field name are not aspects of standard fields that can be customized; they are only available for custom fields.
References:https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields_edit.htm&type=5https://hel
p.salesforce.com/s/articleView?id=sf.customize_fields_number.htm&type=5
An Administrator wants to trigger afollow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use?
Choose 2 answers
A.
process builder
B.
workflow Rule
C.
Field Update
D.
Outbound Message
process builder
Field Update
Process builder can be used to create a record-triggered flow that executes
when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days.
References:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?
A.
Email-to-Case
B.
Assignment Rules
C.
Auto-Response Rules
D.
Web-to-case
Assignment Rules
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, anassignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References: https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help
.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
An administrator is building a Lightning app and sees a message that a My Domain must be set up first. What should the administrator take into consideration when enabling My Domain?
A.
Single sign-on must be disabled prior to implementing MyDomain.
B.
The login for all internal and external users changes to the My Domain login
C.
A deployed My Domain is irreversible and renaming is unavailable.
D.
The URL instance for a My Domain stays the same for every release
The login for all internal and external users changes to the My Domain login
My Domain is a feature that allows administrators to create a custom domain
name for their Salesforce org that replaces their instance URL (such as
na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app. References:https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&ty
pe=5
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
A.
Custom and standard objects have standard fields.
B.
Standard objects are included with Salesforce.
C.
A new standard object can be created.
D.
Only standard objects support master-detail relationships.
Standard objects are included with Salesforce.
A new standard object can be created.
Standard objects are objects that are included with Salesforce by default,
such as Account, Contact, Lead, Opportunity, etc. They have predefined fields and functionality that support common business processes. Custom objects are objects that you create to store information that is specific to your organization or industry. You can create new standard objects using the Object Manager in
Setup.
References:https://trailhead.salesforce.com/en/content/learn/modules/data_modelin
g/standard_and_custom_objects
The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?
Choose 2 answers
A.
Profile Assignment
B.
Role Assignment
C.
App Manager Assignment.
D.
Page layout Assignment.
Profile Assignment
Page layout Assignment.
Profile assignment and page layout assignment are two assignments that
should be used to display a new record type to users. Profile assignment determines which profiles can access a record type and which record type is the default for each profile. Page layout assignment determines which page layout is assigned to each record type and profile combination.
References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_assign.htm&type=5h
ttps://help.salesforce.com/s/articleView?id=sf.customize_recordtype_pagelayoutassign.htm
&type=5
Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?
A.
Today
B.
Favorites
C.
Utility Bar.
D.
Home Page.
Utility Bar.
Utility bar is a feature that is available in a Lightning app where visibility is
limited to the Salesforce mobile app. Utility bar allows users to access common productivity tools, such as notes, history, recent items, and more, from any page in the app.
References:https://help.salesforce.com/s/articleView?id=sf.app_builder_utility_bar.htm
&type=5
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response froman agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
A.
Assignment Rule
B.
Case Escalation Rule
C.
Omni-Channel Supervisor
D.
Formula Field
Case Escalation Rule
Case escalation rules allow you to escalate cases based on certain criteria,
such as time or priority.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information?
A.
Case and Opportunity
B.
Account and User
C.
Contact, Lead, and Person Account
D.
Individual, User, and Account
Contact, Lead, and Person Account
Contact, lead, and person account are three objects that will have the
individual field available for tracking data privacy information when data protection and privacy is enabled for an org. The individual object is an object that stores data privacy preferences and requests for customers who are subject to privacy regulations such as GDPR; it can be linked to contact, lead, or person account records using the individual field. Case and opportunity, account and user, or individual, user, and account are not combinations of objects that will have the individual field available for tracking data privacy
information; they either do not store customer data or do not support individual object relationships.
References:https://help.salesforce.com/s/articleView?id=sf.individual_object.h
tm&type=5
The administrator has created new users for ten new employees at Northern Trail
Outfitters. Why are these users unable to access theaccount object in the Salesforce or?
A.
Users’ profile requires a sharing rule for Accounts.
B.
Users’ profile requires permission to the Account object.
C.
Users’ roles are low on the role hierarchy.
D.
Organization-wide defaults are set to private.
Users’ profile requires permission to the Account object.
To access the account object in Salesforce, users need to have permission
to the account object on their profile or permission set. Permission to an object determines what users can do with records of that object, such as create, read, edit, delete, view all, or modify all. If users do not have permission to an object, they will not be able to see or access that object in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.users_profiles_perm
issions.htm&type=5
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